Specific Behaviors
The Argumentative Student
- Approach the student in private
- Use a calm, non-confrontational tone
- Allow the student cool down time
- Avoid reacting emotionally
- Keep emotions and threats out of the conversation
- Speak in a firm voice
- Offer the student an opportunity to share his/her side of story
- Role play the situation and discuss the appropriate behavior
- Use what questions and avoid why
- Ask open and clarifying questions and restate what is said
- Admit if you make an error
(Michael L. Lujan, 2007)
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